Refund policy

RETURNS AND EXCHANGES
*We only accept return requests for goods purchased on our Website. For returns of products purchased from another retailer, please contact the original store of purchase.

How Do I Return/Exchange An Item?

Please email us at Info@sfareya.com including your contact details and Order ID or reach our call centre on (002) 01271597375.

What Is The Return Policy?

For incorrect or defective items shipped, we have a 14 days return policy (as per the rules of the Egyptian Consumer Protection Agency)  upon receipt of sales order by sfareya, subject to the following terms and conditions:

Item must be in their original purchase condition, including the original product packaging, proof of purchase, manuals, and all accessories.
All packaging must be unmarked and not defaced in any manner. Any item that you received with tags attached must be returned with those tags intact.
Items purchased as part of a set or multi-item packs have to be returned as a whole set. If the order was received with: a gift with purchase, bonus items, bundles, sets, it must be returned together with the returned order.
All returns will be reviewed first by Sfareya Egypt and we reserve the right to perform remedies.

We will also accept returns for change of mind within 14 days from date of receipt. Please note, you must cover the cost of return postage if it is due to a change of mind.